The trust equation, defined by David Maister involves the following components:

{{{Trust = Credibility + Reliability + Intimacy - Self orientation}}}

* ''Credibility''
* ''Reliability''
* ''Intimacy'' or [[Emotional Intelligence]]
* ''Self orientation''

How to increase your trust equation:
* ''Credibility''
** Promote your track record, implicitly or explicitly
** Making use of testimonials
** Display track records, CV's / competencies
** Sharing your information
** Keep learning
** Getting your hands dirty
** Work with other - lend your expertise
** Seek out new experiences
* ''Reliability''
** Honour your word - "My word is my bond" - a deal is a deal
** Be consistent in how you deal with people - team, peers and bosses
* ''Intimacy''
** Be genuine
** Organize team events
** Acknowledge emotions in yourselves and others
** Show real empathy
** Celebrate and have fun
** Self disclose - failures - disappointments
** Listen and Listen and Listen
** Invest in people - be available - make time  - focus when you are with them
** Have conversations not communication briefings
** Ask personal questions
** Meet in person versus mail
** Sharing information / physical
* ''Self orientation''
** Send information just before the meeting
** Derail a meeting
** No email and laptop use in personal meetings
** Tendency to relate other stories to your own
** Desire to be right
** Given answers and solutions too quickly
** Selfishness (My needs! What i want!)
** Poor listening
** Desire to jump to conclusions too quickly
** Clock or wristwatch watching
** Passive rather than active listening
** Cell phone rings - or vibrates silently - but causes you to look as it during the meetinsg
bag
mbi_public
created
Sat, 07 May 2011 09:45:42 GMT
creator
dirkjan
modified
Sat, 07 May 2011 09:45:42 GMT
modifier
dirkjan
tags
M15
Term
creator
dirkjan