Features: * Parcels collected within a 3 hour window. No need to * Same day delivery * Parcels are offered twice before dropping of at the nearest drop off point * 30 warehouses which act as parcel collection points * Store parcels up to 7 days * Print labels in advance * Track and trace * View invoices on line * Self employed drivers * Flexible service at reduced cost Questions Situational Question: * How many events do you serve? * How many packets do you send per event / per month? * Where do these events happen? * Biggest company? Problem questions: * What collection times is your current solution provider guarantee? * What are the current costs? * Is there always someone available to wait to pickup the parcel? * What happens if someone is not available? * How far do you need to travel in this case? * Within how many days would you have the time to collect a parcel? * When do these events take place? Are parcels delivered at the right moments for your customers * Can you explain your label printing process? Do you have an improvement program? Implication questions: * What would be the impact of missing a parcel delivery? Do you have an idea of the cost? * Are you aware of the labor costs involved in the label printing operation?