In Management Control //''Action Controls''// are measures management can take that 'direct' personel to take certain actions. 

* ''Behavioral constraints''
** ''Physical constraints''
*** Locks, passwords, limited access, …
** ''Administrative constraints''
*** Restriction of decision-making authority;
*** Separation of duties, primarily directed at one control problem: eliminate motivational problems.
* ''Pre action reviews'', Scrutiny of action plans, budgets.
** Review / modification / approval.Can potentially address all three control problems:
*** Alleviate lack of direction;
*** Provide motivation;
*** Mitigate personal limitations.

!Action accountability
Holding employees accountable for the actions they take.
It requires:
* Defining what actions are (un)acceptable;
* Communicating these definitions to employees;
** e.g., work rules, policies and procedures, codes of conduct.
* Observing or otherwise tracking what happens;
*** Direct observation / supervision;
*** Periodic tracking (e.g., “mystery shoppers”);
*** Evidence of actions taken (e.g., activity reports).
** [Rewarding good actions, or] punishing actions that deviate.
//''It potentially addresses all three control problems.''//

!Pro's
* The most direct form of control
* Tend to lead to documentationof the accumulation of knowledge as to what works best.
* Organizational memory
* An efficient way of coordination:
** i.e., they increase the  predictability  of actions and reduce the amount  of inter-organizational information  flows  to  achieve  a  coordinated  effort.

!Con's
* Only for highly routinized jobs
* May discourage creativity, innovation, and adaptation
* May cause sloppiness
* May cause negative attitudes
** e.g., little opportunity for        creativity and self-        actualization
* Sometimes very costly
bag
mbi_public
created
Fri, 07 Oct 2011 07:47:52 GMT
creator
dirkjan
modified
Fri, 07 Oct 2011 07:47:52 GMT
modifier
dirkjan
tags
M18
Term
creator
dirkjan